Service Standards

Simon believes that it is important to set out the standards by which he provides his mediation service.  This enables you to see that he provides a good quality service and is open and transparent in the way he works.

Maintain confidentiality

Mediation is a confidential process.  Simon will not share information you provide during mediation with a third party without your express permission.  The only exceptions are if Simon reasonably believes that there is a safeguarding issue (for a vulnerable adult or a child) or if the law requires Simon to report a crime, such as the Proceeds of Crime Act.  These are standard exceptions for all mediators and legal advisers.

Keep proper records

Simon holds personal information on clients and associated individuals to enable him to provide a family mediation service.  Simon is registered with the Information Commissioner’s Office as a data controller.  This is your assurance that your data is being held securely and processed for permitted reasons.  Your data is only held as long as required to do so.  You can contact People Mediation for more information.

Aim to work effectively with you

Simon aims to work with you to help make mediation effective.  This means that he will reply to communications from you as soon as possible. Simon aims to do this within three working days of your contact and to be as clear and open with you as possible.

Maintain professional standards

Family mediations: People Mediation is a family mediation practice regulated by ADR Group (ADRg ). Simon complies with the professional standards in the ADRg Code of Conduct.  This includes professional supervision by another mediator who is not part of People Mediation.  This supervision ensures that Simon complies with the Code of Conduct and best practice and is your assurance that Simon provides you with a good quality service.  Please note that all of your personal information is kept confidential. Simon is registered with the Family Mediation Council and is currently working towards fully accredited status. He is supported by Cressida Burnet as his Professional Practice Consultant.

Civil, commercial and employment mediations: People Mediation's  complies with the Civil Mediation Council's Code of Conduct

Simon also complies with the standards in the EU Code of Conduct for Mediators.

Simon carries professional liability insurance provided by Oxygen Insurance.

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Meet the team

Meet The Team

Simon Robinson is a qualified mediator and mediates in family, employment, civil and commercial disputes. Simon mediates alone, and also co-mediates where appropriate with qualified professional colleagues.